
I can't wait to see this cat again. They don't come much better than Booty the Cat.
And it would be nice to have a cat to pet right now. What a week. It's been One of Those Weeks -- one I thought would never end, and which I can't quite believe actually has wrapped up now, because it seemed as though I'd be trapped in it forever. Mainly, it was about the books.
Pre-orders went smashingly well. Up until the point when I had to actually send out the books. I sent the request to our distributor the day they arrived in the warehouse (the 12th). 'Whoop,' I thought, 'I will have the books tomorrow and people will begin receiving them on Monday, and birds will land on my shoulders and the streets will be paved with ginger biscuits.'
No books on Friday. No books on Monday. No books on Tuesday. 'Um, distributor, where are the books I need to send? I've got the envelopes all addressed and ready to go! I need the books!' What are these 'books' you speak of? they asked. They claim to have never got my e-mailed request, though it was sitting happily in my sent box without so much as a bounced error message.
Now, at this point, if I were the distributor and my system had failed, resulting in the delayed shipment of books, I would have apologized profusely and had the books on the next van available. I might have even taped a bar of the finest dark chocolate to the top of the pallet, because my stressed-out client might need a nice treat. Instead, as the mere publisher and client, I sat wringing my hands.
No books on Wednesday (the publication date). No books on Thursday. No books Friday morning. I had no books. What did I have? E-mails inquiring as to the whereabouts of individual preorders. A cancelled order. Stress. When we spoke to them today, they said the request had gone through on Thursday, so they'd be shipped today (Friday) and arrive on Monday. . . probably. Not good enough! After several phone conversations, they finally agreed to get the books on the next van and that they would absorb the cost themselves (they had to think about this?!).
So the books arrived at 2:40 today, and I got them all packed up and sent in the day's second post pick-up. Your books are on their way(s).
I really am disgusted with the way our distributors handled this. Because you can tell people, 'The books haven't arrived from our warehouse,' but all they care about is the fact that they don't have a book in their hands (and fair enough, too). It makes me feel as though I've let down all the wonderful people who pre-ordered. When people hand over money for something, they deserve professional service, not excuses. And we may be a small publisher, but who cares about that? Not our customers. They shouldn't have to. I don't want them to ever have to notice.
So, now that the books are finally floating around the postal system, I can breathe out again. I leave in three days, and I've just found out that it costs $250 to check my guitar on the plane (without insurance, mind you), so I have to figure out another way to get it to America. But at least those books are in the post.